Description

Key Responsibilities 

• Act as L2 functional escalation point for Oracle Account Payables, Cash Management, Procurement, Payments, iSupplier modules. 
• Analyse and resolve medium to complex functional issues that are reported by users or L1 support. 
• Technical trouble shooting of functional issues and also understanding the interfaces into AP and CM. 
• Perform root cause analysis (RCA) for recurring issues and support permanent fixes. 
• Resolve functional break-fix calls either permanently or by workaround 
• Handle issues related to data in the production instance 
• Follow up on Oracle SRs, patches, and issues to ensure resolution 
• Conduct training for power users on the application and support functionalities 
• Conduct root cause analysis and error detection/correction 
• Provide 24/7 in-person or Zoom support for priority / critical day-to-day operational issues 
• Provide 24/7 in-person or Zoom support for month-close activities 
• Monitor integrations for data leakage and error handling 
• Perform smoke testing after planned/unplanned system outages to ensure stability 
• Resolve functional issues related to Oracle E-Business Suite modules such as: 
• Account Payable operations, vendor management, invoice processing, payment lifecycles and financial and payment. 
• Strong knowledge of P2P cycle, invoice matching, payment policies, and vendor management. 
• AP Accounting. 

Required Skills & Qualifications 

• Bachelor’s degree in IT, Computer Science, or equivalent practical experience. 
• 10–12 years of Oracle EBS R12 functional support experience. 
• Strong hands‑on expertise in P2P: Procurement, AP, Payments, CM and I Supplier. 
• Deep understanding of end‑to‑end financial process flows and accounting impacts. 
• Ability to perform RCA and functional troubleshooting independently. 
• Excellent communication, problem-solving, and customer service skills. 
• Experience working in a 24x7 or enterprise support environment. 
• Ability to work with cross-functional teams and escalate issues effectively

Key Skills

Education

Masters/Post-Graduation