Description

You provide Level 2/3 application support for cloud-based enterprise applications, ensuring high availability and performance. You execute daily maintenance activities, including process design and package implementation lifecycle support.

Responsibilities

• Identify, document, and manage client business and functional requirements to deliver tailored solutions.
• Assess client needs and develop detailed functional specifications to meet their unique objectives.
• Collaborate with cross-functional teams, including onshore and offshore members, to enhance software development and deployment processes within an Agile-SCRUM framework.
• Perform upgrades, functional testing, and apply ITIL/ITSM service desk management frameworks.

Required Skills

• 6+ years of experience in post-production, managed services support, or consulting, working directly with clients.
• Strong functional and technical knowledge of Oracle EPM, FLUX, TRCS, and EDMCS.
• Bachelor’s degree from an accredited institution in management information systems, finance, supply chain, or related fields.
• Experience with upgrades, functional testing, and understanding of ITIL, ITSM, and service desk management frameworks.
• Excellent communication, facilitation, and presentation skills, with the ability to work effectively with diverse teams and clients.

Preferred Skills

• Experience with cloud-based enterprise application architecture.

Key Skills

Education

Any Graduate