Description

Responsibilities

Lead business requirements gathering through workshops, interviews, surveys, use cases, and workflow analysis.

Translate business requirements into functional specifications and user stories using Azure DevOps.

Analyze and document CRM business processes.

Recommend Oracle Fusion CRM configurations that minimize customization and maximize reusability.

Support process reengineering and change management initiatives.

Collaborate with Product Managers, Solution Architects, Developers, QA teams, UX Designers, and stakeholders.

Support data migration planning and execution activities.

Develop user manuals, release notes, training materials, and end-user documentation.

Facilitate training sessions and user adoption activities.

Participate in integration testing, UAT, QA validation, and post-production support.

Provide mentoring and knowledge transfer to internal teams.

Required Qualifications

5+ years of Business Analyst experience in complex enterprise environments.

2+ years of CRM Business Analysis experience.

Experience with CRM platforms such as:

Oracle Fusion Cloud Sales & Service CRM (Preferred)

Salesforce

Microsoft Dynamics 365

HubSpot

Experience gathering requirements for:

Contact Management

Account Management

Case Management

Service Requests

Work Orders

Strong stakeholder engagement and workshop facilitation skills.

Experience working in Agile/Iterative delivery environments.

Strong analytical, communication, documentation, and presentation skills.

Bachelor's degree in Business, Information Technology, or related discipline.

Preferred Qualifications

Oracle Fusion Cloud Sales & Service CRM experience.

Oracle Fusion Cloud CRM Certification.

Business Analysis Certification (CBAP, PMI-PBA, CCBA, etc.).

Government/Public Sector experience.

Azure DevOps experience.

Key Skills

Education

Bachelor's degree