Description

Responsibilities

1. Ticket & Incident Management: Own and resolve production support incidents, configuration issues, setup changes, Fast Formula defects, reporting issues, and extension-related defects across the Oracle HCM module family while meeting defined service levels.
2. HCM Functional Support: Provide functional ownership and support for Core HR (Global HR), Absence Management, Benefits, Onboarding, Talent Management, Compensation, Recruiting (ORC), and Time & Labor modules. Diagnose functional issues and implement effective solutions to maintain business continuity.
3. Payroll & Benefits Integration Support: Manage and troubleshoot integration issues involving ADP, CIGNA, UNIFYHR, and similar third-party payroll and benefits providers. Coordinate with Technical and Integration teams to resolve HDL, FBDI, interface, and data-related issues.
4. Payroll Cycle Support: Provide dedicated support during payroll processing cycles and ensure continuity of payroll operations by rapidly addressing issues that may impact payroll timelines.
5. Problem Management & Root Cause Analysis: Lead root cause analysis activities for recurring incidents, identify process improvements, and implement long-term solutions to improve application stability and user experience.
6. Enhancement & Release Management: Analyze business requirements, implement functional enhancements, execute regression testing, and support Oracle quarterly release assessments, impact analysis, testing, and deployment activities.
7. Oracle Support Management: Coordinate with Oracle Support for product-related issues, manage Service Requests (SRs), and facilitate resolution of complex application defects.
8. Stakeholder Collaboration: Work closely with HR, Payroll, Technical, and Integration teams to deliver effective solutions, improve application performance, and support critical business operations.

Qualifications

1. Experience: 6 to 12 years of hands-on experience in Oracle Fusion HCM with a strong background in Production Support, AMS, or Managed Services environments.
2. Core HCM Module Expertise: Deep functional knowledge and troubleshooting experience across Global HR, Absence Management, Benefits, Onboarding, Talent Management, Compensation, Recruiting (ORC), and Time & Labor.
3. Oracle HCM Skills: Hands-on experience with Fast Formula, HCM Security Configuration, Oracle HCM Setup and Configuration, and payroll-related business processes.
4. Integration Experience: Experience managing payroll and benefits integrations involving ADP, CIGNA, UNIFYHR, or equivalent third-party HR and payroll solutions.
5. Technical Knowledge: Working knowledge of HDL, FBDI, HCM Extracts, OTBI, BI Publisher Reports, APIs, and Oracle HCM integrations.
6. Support Background: Strong production support and incident management experience with the ability to troubleshoot complex application and integration issues. Experience using ticketing tools such as ServiceNow, Jira, or similar platforms is preferred.
7. Preferred Qualifications: Exposure to Oracle HCM quarterly update management, experience supporting global Oracle HCM environments, and Oracle Fusion HCM certification will be an added advantage

Key Skills

Education

Bachelor's degree