Description

Key Responsibilities:

• Lead Oracle CX solution architecture and design discussions.

• Provide independent QA, governance, and implementation oversight.

Review BRD/RTM, Fit-Gap, Solution Design, Configuration, Integration, Testing, Data Migration, and Cutover deliverables.

• Ensure maximum adoption of standard Oracle CX capabilities with minimal customization.

• Validate OIC integrations, BI Publisher/OTBI reports, extensions and personalization.

• Oversee CRP, SIT, UAT, defect resolution, quality gates, and Go-Live readiness.

Identify project risks, gaps, dependencies, and provide recommendations to leadership.

• Act as a bridge between business stakeholders and SI/implementation teams.

Ensure security, compliance, governance, and regulatory requirements are addressed.

• Support EDM/data migration flows and CX cutover readiness.

Must Have:

• 8–12 years IT experience with 4–5+ years Oracle Fusion Cloud.

• Strong Oracle CX Cloud functional & technical knowledge.

• Hands-on understanding of OIC, OTBI, BI Publisher, integrations, extensions/personalization.

• Experience with Oracle Fusion implementation methodology and lifecycle.

• Strong experience in solution architecture, testing, data migration, and go-live readiness.

• Experience working with System Integrators / advisory partners.

Excellent stakeholder management, documentation, and executive communication skills.

• Banking/Financial Services experience preferred

Key Skills

Education

Bachelor's degree