Description

You will lead technical support for Oracle Cloud SCM solutions, ensuring stability and alignment with business requirements.

This role is on-site.

Responsibilities

• Troubleshoot complex configuration and integration issues using setups, FBDI, APIs, and system logs.
• Provide hands-on support during implementations, migrations, and upgrades, including SIT/UAT testing and cutover management.
• Design and implement technical workarounds and solutions for SCM Cloud support issues.
• Manage Oracle Service Requests (SRs) effectively to resolve technical challenges.
• Create technical documentation, including solution designs, configuration guides, and troubleshooting procedures.

Required Skills

• 5+ years of experience in technical support or consulting.
• Deep expertise in at least two Oracle SCM Cloud modules (P2P, O2C, Inventory, or Manufacturing).
• Proficiency with FBDI, APIs, and system logs for troubleshooting.
• Experience using OTBI and BI Publisher (BIP) for data analysis and diagnostics.
• Proven ability to manage data validation and technical stability during cloud migrations.
• Ability to evaluate and integrate Oracle Cloud quarterly updates and new features.

Preferred Skills

• Strong technical communication skills for translating complex issues to diverse audiences.
• Experience optimizing cloud configurations for performance, security, and cost-efficiency.

Key Skills

Education

Any Graduate