Description

You will drive technical implementations and integrations within the Oracle Service Cloud environment.

Responsibilities

• Lead Oracle Service Cloud (RightNow) implementation projects from start to finish.
• Develop and maintain Customer Portals, Customer Scripts, and BUI Extensions.
• Integrate Oracle Service Cloud with external applications using REST APIs and connectPHP.
• Configure Knowledge Base settings and manage module setups including CPM, Business Rules, and Workspaces.
• Build and manage workflows and analytics reporting.

Required Skills

• 7+ years of professional experience in technical roles.
• Proven track record of completing at least 3 Oracle Service Cloud (RightNow) implementation projects.
• Strong proficiency in JavaScript.
• Hands-on experience with connectPHP and REST APIs.
• Deep understanding of Oracle Service Cloud modules: CPM, Business Rules, Workspaces, and Workflows.
• Experience with Knowledge Base configuration.
• Ability to manage application integrations.

Preferred Skills

• Experience configuring the Chat module.
• Experience with Analytics and Reporting modules.

Key Skills

Education

Any Graduate