Description

Manage end-to-end support projects and oversee client relationships within an Oracle environment. You will serve as the primary point of contact for issue resolution, handling escalations via calls, email, and remote sessions.

Responsibilities

• Manage end-to-end support projects and delivery lifecycles.
• Oversee service delivery standards and project timelines.
• Handle client communications and escalations.
• Act as the primary point of contact for client issue resolution.

Required Skills

• 5+ years of experience in project management or support project management.
• Proven experience in client handling and managing formal escalations.
• Strong professional communication skills for direct client interaction.
• Experience with Oracle applications or Oracle ERP/Fusion.
• Any Graduate degree.

Preferred Skills

• ITIL Certification.
• Experience with Oracle ERP/Fusion.

Key Skills

Education

Any Graduate