Description

You provide technical support to clients using Oracle ERP software.

Responsibilities

• Diagnose technical issues reported by customers regarding Oracle ERP modules, including data errors, system crashes, and integration problems.
• Review system logs and error messages to identify root causes of reported problems.
• Assist with configuration changes within Oracle ERP modules to meet client requirements.
• Apply updates and patches to Oracle ERP systems to resolve bugs and vulnerabilities.
• Respond to business inquiries via email and ticketing systems, explaining complex technical concepts clearly.

Required Skills

• 12 years of professional experience.
• In-depth knowledge of Oracle ERP Financial module and Oracle Fusion on cloud.
• Experience configuring and implementing integrations using Oracle Integration Cloud (OIC).
• Familiarity with Oracle Cloud Infrastructure (OCI).
• Proficiency in Oracle database concepts and writing SQL queries.
• Experience with reporting tools: HCM Extracts, BIP, and OTBI.
• Ability to systematically diagnose technical issues and identify root causes.
• Clear and concise communication skills for non-technical audiences.

Key Skills

Education

Not specified