Description

Key Responsibilities:

· Monitor and respond to team chats and ticketing systems to address support issues in real-time.

· Troubleshoot and resolve issues related to:

o New Data Ingestion

o UI/UX Changes

o Data Quality and Integrity

o Adhoc Business Requests

· Collaborate with cross-functional teams including the Campaign Lifecycle Management Team, Customer Success Managers, Officer Support Teams, and data teams to ensure timely resolution of issues.

· Document each issue including the solution to contribute to knowledge base.

· When bandwidth allows, provide support for the AI Agent Foundry initiative, contributing to the development and maintenance of AI-driven solutions.

Qualifications:

· Experience in developing robust ETLs and ensuring data quality

· Strong analytical and problem-solving skills

· Able to communicate with the business and technology teams

· Very collaborative and coachable

· Ability to pivot when needed

· Experience with data platforms, ingestion pipelines, or UI/UX troubleshooting is a plus

· Exposure to GenAI, AI/ML tools or platforms is a bonus

Key Skills

Education

Any Gradute