Description

You provide Level I/II helpdesk and desktop support for 80-90 on-site and remote users.

This role is on-site.

Responsibilities

• Resolve technical issues via helpdesk tickets and direct desktop support.
• Set up, configure, and troubleshoot laptops, Office 365, and various software applications.
• Manage and configure Outlook Plug-ins for Salesforce to ensure functional integration.
• Administer user accounts using Active Directory and Azure Active Directory in on-premises and cloud environments.

Required Skills

• 2-4 years of Level I or Level II technical support experience.
• Proficiency in desktop support and laptop management.
• Experience managing Office 365 and troubleshooting software applications.
• Hands-on experience with Active Directory and Azure Active Directory.
• Ability to manage Salesforce Outlook Plug-ins.
• Strong analytical and problem-solving skills for technical diagnosis.
• Excellent verbal and written communication skills.

Preferred Skills

• Experience with Microsoft InTune for PC configuration and deployment.

Key Skills

Education

Any Graduate