Description

Provide high-quality end-user support for corporate and operational environments, with a focus on executive-level personnel.

Responsibilities

• Manage, maintain, and support endpoint devices using Microsoft Intune, including provisioning, compliance, and policy enforcement.
• Troubleshoot and resolve hardware, software, and network issues while maintaining high customer satisfaction.
• Manage incidents, requests, and tasks through ServiceNow, ensuring adherence to defined SLAs.
• Collaborate with IT teams to support infrastructure projects, technology rollouts, and system upgrades.
• Maintain clear documentation and contribute to process improvement initiatives within the IT support function.

Required Skills

• 5+ years of experience in IT support or desktop engineering roles.
• Proven experience supporting senior leadership or executive-level personnel.
• Hands-on experience managing and supporting Microsoft Intune environments.
• Strong understanding of Microsoft 365 administration and end-user support.
• Familiarity with ServiceNow or similar ITSM platforms.
• Associate degree in IT or equivalent professional experience.

Key Skills

Education

Any Graduate