Description

You will provide on-site technical support within a 24/7 environment across multiple control center facilities.

Responsibilities

• Install, update, and maintain computer hardware and software across various client-supported systems.
• Troubleshoot and deploy Microsoft Windows and Apple OS equipment for the Technology Department.
• Perform system administration tasks and provide direct technical support to users.
• Conduct hardware and software technical reviews, evaluations, and project requirement coordination.
• Move and lift equipment as required for hardware deployments and maintenance.

Required Skills

• 5+ years of professional technical support experience.
• Proficiency with Microsoft Windows (XP/7/10/11), Windows Server, and Apple Operating Systems.
• Hands-on experience with Microsoft Office 365 and Microsoft Suite.
• Experience managing users and systems via Microsoft Windows Active Directory.
• Technical knowledge of Cisco networking devices and Ethernet cabling.
• Understanding of networking protocols including TCP/IP and multicast.
• Experience using ServiceNow for incident and request management.
• Proficiency with computer hardware, Symbol handheld devices, printers, and peripherals.
• Experience with Oracle client-based applications.

Preferred Skills

• Experience with Unix, Linux, and Solaris environments.
• Proficiency with Visio, CAD, and technical drawing.

Key Skills

Education

Any Graduate