Description

You provide on-site technical support across multiple control center facilities in a 24/7 environment.

Responsibilities

• Install, update, and maintain computer hardware and software for client-supported systems.
• Troubleshoot and deploy Microsoft Windows and Apple OS equipment.
• Perform system administration tasks and provide direct technical support to users.
• Conduct hardware and software technical reviews and coordinate project requirements.
• Manage user and system access via Active Directory and ServiceNow.

Required Skills

• 5+ years of professional technical support experience.
• Proficiency with Microsoft Windows (XP/7/10/11), Windows Server, and Apple Operating Systems.
• Hands-on experience with Microsoft Office 365 and Microsoft Suite.
• Experience managing users and systems via Microsoft Windows Active Directory.
• Technical knowledge of Cisco networking devices, Ethernet cabling, TCP/IP, and multicast.
• Experience using ServiceNow for incident and request management.
• Proficiency with computer hardware, Symbol handheld devices, printers, and peripherals.
• Experience with Oracle client-based applications.

Preferred Skills

• Experience with Unix, Linux, and Solaris environments.
• Proficiency with Visio, CAD, and technical drawing.

Key Skills

Education

Any Graduate