Description

Must-Have Skills:

Pega Development with 8–10 Years of Overall IT Experience

Pega Customer Decision Hub (CDH) Implementation

Next-Best-Action (NBA) Strategies

Decision Strategies and Arbitration

Adaptive Analytics and Adaptive Models

Engagement Policies

Customer Journey Management and Orchestration

Real-Time Decisioning

Pega Integrations and Enterprise Application Interfaces

REST APIs, SOAP APIs, and Web Services

Application Debugging, Troubleshooting, and Root Cause Analysis

Performance Tuning and Optimization

Technical and Functional Documentation

Agile Development Methodologies

Stakeholder Management and Cross-Functional Collaboration

Preferred Certifications:

Pega Certified Senior System Architect (CSSA)

Pega Customer Decision Hub Consultant Certification

Pega Lead System Architect (LSA)

Roles and Responsibilities:

Design, develop, and implement customer decisioning solutions using Pega CDH.

Configure and optimize Next-Best-Action strategies, arbitration, engagement policies, and adaptive models.

Develop decision strategies, interaction history, and customer journey orchestration capabilities.

Integrate Pega applications with enterprise systems using APIs and web services.

Collaborate with business stakeholders and technical teams to deliver scalable solutions.

Perform debugging, root cause analysis, and performance optimization.

Participate in code reviews and follow Pega development best practices.

Maintain technical design documents, implementation guides, and operational documentation.

Support production deployments, troubleshooting, and platform enhancements

Key Skills

Education

Bachelor's degree