Description

You will lead the design and implementation of next-best-action strategies using Pega Customer Decision Hub (CDH).

Responsibilities

• Design and implement Next-Best-Action strategies, customer journeys, and adaptive decisioning models.
• Lead technical solutioning and architecture discussions with business and technical stakeholders.
• Configure and deploy Pega Decision Strategies, Arbitration, Predictive Models, Adaptive Models, and Interaction History.
• Provide leadership in NBA Designer, Strategy Designer, and Engagement Policy Framework configuration.
• Ensure best practices in data modeling, integration, performance tuning, and governance within Pega CDH.

Required Skills

• 10+ years of overall IT experience with 5+ years specifically in Pega Decisioning or CDH.
• Pega Certified Decisioning Architect (PCDA) or Lead Decisioning Architect (PCDLDA) certification.
• Hands-on expertise with Pega CDH, NBA Designer, Strategy Framework, Arbitration, and Adaptive Models.
• Experience integrating Pega CDH with external systems using REST/SOAP APIs, Kafka, and database connectors.
• Deep understanding of Pega DSM (Decisioning and Strategy Management) and real-time decisioning use cases.
• Knowledge of data science concepts, A/B testing, and customer segmentation strategies.
• Experience supporting continuous delivery/integration and DevOps in cloud or hybrid environments.

Key Skills

Education

Any Gradute