Description

You will design and develop Pega Smart Dispute solutions as a senior individual contributor.

Responsibilities

  • Implement case types, case lifecycle, flows, SLAs, data pages, activities, declarative rules, and UI components.
  • Design and support integrations with external systems using REST, SOAP, and Kafka.
  • Design and implement parent–child case structures and bulk dispute processing.
  • Perform debugging and performance tuning using Tracer, PAL, PDC, and Database Tracer.
  • Conduct peer code reviews and ensure adherence to Pega Guardrails and coding standards.

Required Skills

  • 8+ years of hands-on Pega development experience.
  • 4+ years of experience working with Pega Smart Dispute.
  • Mandatory Pega Certified Senior System Architect (CSSA) certification.
  • Strong experience in Case Management, Integrations, SLAs, and Performance tuning.
  • Strong hands-on experience with Collaboration Flow and Allocation Flow.
  • Strong domain knowledge of chargeback, pre-arbitration, and arbitration processes.
  • Experience in test data preparation and use of simulation tools for testing dispute scenarios.
  • Familiarity with Visa and Mastercard rule updates (Visa ROL, MCOM).
  • Experience working in banking or financial services environments.

Education

Any Gradute