Description

  Role Descriptions:

 Pega Product EQ support  engineerResponding to customer inquiries and providing technical support for Pegas products.Troubleshooting and diagnosing product issues and bugs.Collaborating with product development teams to enhance Pegas products and improve user experience.Providing detailed documentation of issues and their resolution for future reference.Collaborating with the quality assurance team to perform system testing and ensure optimal system performance.Staying updated with the latest Pega product updates and features.Assisting with the configuration| deployment| and implementation of Pegas products.Contributing to the knowledge base by documenting new solutions and updating existing ones.Providing training and guidance to clients on how to effectively use Pegas products.Managing and prioritizing multiple tasks and projects concurrently.Certified in CSA and CSSA (preferably 8.X)Familiarity of all major Pega rules typically used in any workflow orchestration applications5+  years of hands-on development experience of application modules based on design specificationsUnderstands and applies the best practices/Pega guardrails in the development processUnderstanding of Pega security models| rule-based accesses and application of the knowledge in developmentExperience of having 2-3 Pega application development| roll out and supportUnderstanding of performance tuning in Pega applications| elementary knowledge on database objects like tables| indexes| joins etc.Ability to lead functional modules with 2-3 team members| by guiding them in development and adherence to the best practicesRegular communication with stakeholders as neededAbility to trouble shoot any exception / failure scenario Essential Skills: Pega Product EQ support  engineer

Key Skills

Education

Bachelor's degree