Description

Required Qualifications

Technical Skills

10+ years of experience in Pega application development.

5+ years of experience in Pega Customer Service implementation.

Hands-on experience with CTI integrations and contact center technologies.

Strong knowledge of:

Pega Case Management

Data Pages

Activities

Flows and Flow Actions

Decision Rules

Integration Rules

Authentication and Security

Experience with REST and SOAP web services.

Experience with Java, SQL, and enterprise integration patterns.

Familiarity with cloud platforms (AWS, Azure, or GCP).

Pega Certifications (Preferred)

Certified Pega System Architect (CSA)

Certified Pega Senior System Architect (CSSA) - Preferred

Certified Pega Customer Service Developer – Optional

Certified Lead System Architect (CLSA) – Optional

Key Skills

Education

Bachelor's degree