Description

Job Responsibilities include:

Design, develop, and implement Pega Customer Service applications and CRM solutions to support customer engagement and contact center operations.

Configure and customize Pega components including Case Management, Data Pages, Flows, Decision Rules, Activities, and Integration Rules.

Develop and support CTI integrations with contact center platforms such as Genesys to enable seamless customer interactions and agent productivity.

Integrate Pega applications with enterprise systems using REST/SOAP web services, Java, SQL, and industry-standard integration patterns.

Troubleshoot application issues, optimize system performance, and provide production support while ensuring compliance with enterprise development standards.

Collaborate with business stakeholders, customer service teams, and technical leadership to deliver scalable, high-quality customer service solutions and modernization initiatives.

Required Qualifications:

Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related technical field.

10+ years of experience in Pega application development, including 5+ years of experience implementing Pega Customer Service solutions.

Strong expertise in Pega Customer Service, Case Management, CTI integrations (Genesys preferred), Data Pages, Flows, Decision Rules, and enterprise CRM solution development.

Proven experience integrating Pega applications with enterprise systems using REST/SOAP services, Java, SQL, and cloud platforms while supporting contact center modernization and customer service transformation initiatives

Key Skills

Education

Any Graduate