Description

You will design and build Pega applications with a focus on Customer Service implementations, handling CTI integrations and enterprise connectivity.

This role is on-site.

Responsibilities

• Develop Pega applications using Case Management, Data Pages, Activities, Flows, Flow Actions, Decision Rules, and Integration Rules.
• Implement Pega Customer Service solutions and integrate CTI/contact center technologies.
• Build and maintain REST and SOAP web services for enterprise integration.
• Configure authentication, security, and enterprise integration patterns.
• Collaborate on cloud platform deployments and code reviews.

Required Skills

• 10+ years of experience in Pega application development.
• 5+ years of experience specifically in Pega Customer Service implementation.
• Hands-on expertise with CTI integrations and contact center technologies.
• Strong proficiency in Java, SQL, and enterprise integration patterns.
• Deep knowledge of Pega Case Management, Data Pages, Activities, Flows, Decision Rules, and Integration Rules.
• Experience implementing REST and SOAP web services.
• Familiarity with cloud platforms including AWS, Azure, or GCP.
• Bachelor's degree in a related field.

Preferred Skills

• Current Pega Certifications such as Certified Pega System Architect (CSA) or Certified Pega Senior System Architect (CSSA).
• Certified Pega Customer Service Developer or Certified Lead System Architect (CLSA).

Key Skills

Education

Bachelor's degree