Description

You will design, develop, and implement Pega Customer Service applications and CRM solutions to support contact center operations.

This role is on-site.

Responsibilities

• Configure and customize Pega components including Case Management, Data Pages, Flows, Decision Rules, Activities, and Integration Rules.
• Develop and support CTI integrations with contact center platforms like Genesys to enable seamless customer interactions.
• Integrate Pega applications with enterprise systems using REST/SOAP web services, Java, SQL, and standard integration patterns.
• Troubleshoot application issues, optimize system performance, and provide production support while ensuring compliance with enterprise development standards.
• Collaborate with business stakeholders and technical leadership to deliver scalable customer service solutions.

Required Skills

• 10+ years of experience in Pega application development.
• 5+ years of experience implementing Pega Customer Service solutions.
• Strong expertise in Pega Customer Service, Case Management, CTI integrations (Genesys preferred), Data Pages, Flows, and Decision Rules.
• Proven experience integrating Pega applications with enterprise systems using REST/SOAP services.
• Proficiency in Java and SQL.
• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related technical field (or equivalent experience).

Key Skills

Education

Any Graduate