Description

You will design and develop dispute resolution workflows using Pega Smart Dispute, including STP flows, fraud handling, and guided processing screens.

This role is hybrid.

Responsibilities

• Design and implement Pega Smart Dispute components, business rules, and decisioning logic.
• Integrate Pega applications with external systems using REST/SOAP APIs.
• Translate business requirements into technical solutions alongside architects and analysts.
• Ensure compliance with regulatory standards (Reg E, Reg Z, Section 75, C-86) and manage production support.
• Utilize Pega RPA and low-code automation tools to streamline processes.

Required Skills

• Pega CSSA certification (mandatory).
• 7+ years of professional experience in Pega development.
• Strong understanding of the Pega Smart Dispute framework.
• Experience with Pega 8.x versions.
• Familiarity with REST/SOAP integrations and external APIs.
• Knowledge of financial dispute workflows and compliance SLAs.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Experience with Ethoca and Visa Vrol.

Preferred Skills

• Exposure to AWS.
• Experience with Pega RPA.

Key Skills

Education

Bachelor's degree