Description

Required Skills and Expertise 

•            Pega Platform administration and upgrade experience. 

•            Apache Kafka architecture and disaster recovery implementation. 

•            Elasticsearch and AWS OpenSearch service integration. 

•            Kubernetes and Amazon EKS administration. 

•            Helm chart development and deployment automation. 

•            Docker containerization and image management. 

•            Infrastructure-as-Code (IaC) pipeline implementation. 

•            AWS networking and load balancing concepts, including ALB configuration. 

•            Production support, troubleshooting, and performance optimization expertise. 

Scope of Work 

1. Kafka Externalization and Disaster Recovery Implementation 

•            Design and implement Kafka externalization from the existing environment. 

•            Configure and deploy a Production Disaster Recovery (DR) architecture utilizing Active/Passive failover topology. 

•            Establish replication, monitoring, and failover mechanisms to ensure business continuity and high availability. 

•            Validate DR readiness through testing and documentation of recovery procedures. 

2. Elasticsearch Externalization to AWS OpenSearch 

•            Externalize Elasticsearch services from the Pega deployment architecture. 

•            Integrate the Pega platform with an external search solution hosted on AWS OpenSearch Service. 

•            Configure and connect the SRS (Search and Reporting Service) EKS cluster to AWS OpenSearch. 

•            Validate indexing, search functionality, scalability, and operational performance. 

3. Helm-Based Deployment of Backing Services 

•            Develop and maintain Helm charts for deployment of supporting and backing services within the Kubernetes environment. 

•            Configure integrations between deployed services and the Pega platform. 

•            Implement environment-specific configurations, parameterization, and deployment automation through Helm. 

•            Ensure deployments follow enterprise standards and operational best practices. 

4. Platform Upgrade 

•            Perform an upgrade of the existing Pega platform from Version 23 to Version 26. 

•            Conduct compatibility assessments, dependency analysis, and remediation activities as required. 

•            Execute upgrade activities across development, testing, and production environments. 

•            Validate platform functionality, performan

ce, and stability following the upgrade. 

5. Containerized Application Deployment Modernization 

•            Upgrade application deployment processes to leverage containerized deployments. 

•            Utilize Pega-provided Docker images for application deployment. 

•            Implement and support deployment automation using Helm Charts and AME/Enterprise Infrastructure-as-Code (IaC) pipelines. 

•            Establish deployment standards, rollback procedures, and release management practices. 

6. Kubernetes and AWS EKS Administration & Support 

•            The resource performing this work shall possess practical experience with Amazon EKS and Kubernetes administration, including: 

•            Deploying and managing Kubernetes pods and workloads. 

•            Configuring and managing Kubernetes Ingress resources. 

•            Creating and maintaining Service Accounts and role-based access controls (RBAC). 

•            Configuring and managing AWS Application Load Balancers (ALB) for ingress traffic routing. 

•            Troubleshooting Kubernetes deployments, networking, and platform integrations. 

•            Supporting operational activities related to cluster management and application availability. 

Deliverables 

•            Kafka externalization and DR architecture implementation. 

•            AWS OpenSearch integration for SRS and search services. 

•            Helm charts for backing services and Pega platform deployments. 

•            Pega platform upgrade from v23 to v26. 

•            Containerized deployment framework using Docker, Helm, and Enterprise IaC pipelines. 

•            Technical documentation, deployment guides, and DR runbooks. 

•            Knowledge transfer and operational support documentation

Key Skills

Education

Bachelor's degree