Description

Responding to customer inquiries and providing technical support for Pega’s products. ● Troubleshooting and diagnosing product issues and bugs. ● Collaborating with product development teams to enhance Pega’s products and improve user experience. ● Providing detailed documentation of issues and their resolution for future reference. ● Collaborating with the quality assurance team to perform system testing and ensure optimal system performance. ● Staying updated with the latest Pega product updates and features. ● Assisting with the configuration, deployment, and implementation of Pega’s products. ● Contributing to the knowledge base by documenting new solutions and updating existing ones. ● Providing training and guidance to clients on how to effectively use Pega’s products. ● Managing and prioritizing multiple tasks and projects concurrently. ● Certified in CSA and CSSA (preferably 8.X) ● Familiarity of all major Pega rules typically used in any workflow orchestration applications ● 5+ years of hands-on development experience of application modules based on design specifications ● Understands and applies the best practices/Pega guardrails in the development process ● Understanding of Pega security models, rule-based accesses and application of the knowledge in development ● Experience of having 2-3 Pega application development, roll out and support ● Understanding of performance tuning in Pega applications, elementary knowledge on database objects like tables, indexes, joins etc. ● Ability to lead functional modules with 2-3 team members, by guiding them in development and adherence to the best practices ● Regular communication with stakeholders as needed ● Ability to trouble shoot any exception / failure scenario

Key Skills

Education

Bachelor's degree