Description

Job Description

Role Summary:
 

Seeking an experienced PEGA Lead System Architect to design and deliver scalable Fraud & Dispute Management solutions for cards and payments platforms. The role involves building enterprise workflows for fraud investigations, card disputes, chargebacks, claims processing, servicing, and payment exception handling within a high-volume transactional ecosystem.

Key Responsibilities:

• Design and develop PEGA-based Fraud & Dispute workflows and case management solutions.
• Build dispute lifecycle processing for fraud claims, chargebacks, merchant disputes, recoveries, and cardholder servicing.
• Develop PEGA components including Flows, Data Pages, Activities, Decision Rules, SLA management, and UI Portals.
• Lead API integrations with enterprise payment, fraud, and customer servicing platforms.
• Implement real-time and asynchronous integrations using REST/SOAP APIs, Queue Processors, Kafka, and event-driven services.
• Drive PEGA architecture, guardrail compliance, performance tuning, and production support.
• Support CI/CD pipelines, cloud migration, and automated deployment strategies.
• Collaborate with Product Owners, Fraud Operations, Risk, Compliance, and Engineering teams in Agile environments.
• Mentor developers and provide technical leadership.

Required Skills:

• PEGA PRPC 7.x/8.x, Pega Infinity
• PEGA Case Management & Enterprise Class Structure
• DX API, Constellation, Cosmos UI
• REST/SOAP APIs, JSON/XML integrations
• Queue Processors, Job Schedulers, Agents
• Java/J2EE, SQL, Oracle/SQL Server
• Jenkins, Git, JIRA, Deployment Manager
• Tracer, Clipboard, PAL, PDC
• Agile/Scrum methodology
• API Integration Experience (Required)

Hands-on experience integrating PEGA with enterprise platforms such as: Card authorization and payment processing systems, Fraud detection/risk scoring engines, Merchant dispute and chargeback platforms, Customer profile and account servicing APIs, Case/document management systems, Payment networks (Visa, Mastercard, Amex network integrations), Notification services (Email/SMS), File-based interfaces and batch processing systems.

Preferred CLSA preferred / CSSA mandatory. Experience in Cards & Payments industry. Exposure to Fraud Operations, Disputes, Chargebacks, Claims, or Risk platforms. Knowledge of PCI-compliant and secure API integrations. Experience with cloud-native and microservices-based architectures. Certifications PEGA CLSA / CSSA / CSA

Key Skills

Education

Any Graduate