Description

You will manage and troubleshoot Pega-based applications in a senior capacity.

This role is on-site.

Responsibilities

• Monitor Pega PDC and triage application issues using tracer, Clipboard, PAL, PLA, and DB Analyzer.
• Manage incident resolution by raising CC and support tickets via the Pega MSP portal and coordinating with vendors during Sev1 incidents.
• Identify root causes and implement targeted remediation plans for complex technical problems.
• Provide technical guidance and coaching to team members on Pega technologies and processes.
• Review and implement operational procedures to maintain system stability.

Required Skills

• 5-7 years of Database Administration experience.
• Direct experience working on Pega-based applications.
• Proficiency with Pega Alert codes and Pega Cache (rule, rule assembly, etc.).
• Strong understanding of relational database design concepts and best practices.
• Experience with Windows Server and Windows Clustering.
• Scripting and automation experience using PowerShell, Python, or JavaScript.
• Ability to perform Cluster Analysis and manage Microsoft Cluster environments.

Preferred Skills

• Undergraduate Degree or Technical Certificate.

Key Skills

Education

ANY GRADUATE