Description

Provide senior-level technical support and troubleshooting for Pega-based applications.

This role is on-site.

Responsibilities

• Triage application issues using Pega tools including Tracer, Clipboard, PAL, PLA, and DB Analyzer.
• Monitor Pega PDC and interpret Pega Alert codes to identify system issues.
• Manage support tickets via the Pega MSP portal and coordinate with vendors during Sev1 incidents.
• Identify root causes and implement targeted remediation plans for complex problems.
• Provide technical guidance and coaching to team members on Pega technology and processes.

Required Skills

• 7+ years of Database Administration experience.
• Demonstrated experience supporting Pega-based applications.
• Proficiency with Pega tools: Tracer, Clipboard, PAL, PLA, and DB Analyzer.
• Knowledge of Pega Cache, including rule and rule assembly.
• Strong understanding of relational database design concepts and best practices.
• Experience with Windows Server and Windows Clustering.
• Scripting and automation experience using PowerShell, Python, or JavaScript.
• Ability to manage vendor relations through the Pega MSP portal.

Preferred Skills

• Bachelor's degree or Technical Certificate.

Key Skills

Education

Bachelor's degree