Description

Key Responsibilities

•        Define digital performance management strategy.

•        Build KPI and metrics framework across: o        Productivity o        Throughput o        Labor utilization o        Cost-to-serve o        Service levels o        OTIF performance

•        Design workforce performance monitoring dashboards.

•        Define leading and lagging indicators.

•        Establish real-time operational performance visibility.

•        Develop forecasting analytics and scenario planning capabilities.

•        Partner with IT and business teams to identify enabling technologies.

•        Define reporting architecture and governance.

•        Support self-service analytics adoption.

Required Skills & Experience: •        Knowledge of labor and warehouse operations metrics.

•        Experience designing KPI scorecards and executive dashboards.

•        Familiarity with forecasting and predictive analytics.

•        Strong stakeholder communication

 skills.

Deliverables

•        Digital Performance Management Framework •        KPI Catalog •        Executive Dashboard Designs •        Labor Productivity Analytics •        Forecast Accuracy Metrics •        Performance Reporting Operating Model

Key Skills

Education

Bachelor's degree