Description

>> The Performance Quality Analyst is responsible for ensuring high standards of service quality, operational consistency, and risk mitigation within the Institutional Retirement Client Services function at Banner Life >> This role focuses on quality assurance, performance monitoring, and data-driven insights to support fair customer outcomes and continuous process improvement >> Key responsibilities include quality assurance assessments, control testing, performance monitoring, coaching and feedback, data analysis and reporting, and continuous improvement Requirements: >> Quality Assurance & Control Testing (within financial services/operations) >> Advanced Data Analysis & Reporting (Excel, dashboards, performance insights) >> Risk & Compliance Management (audit controls, regulatory adherence) >> Experience in Insurance / Pensions / Retirement Services domain >> Coaching & Performance Management (feedback, training, improvement plans) >> Experience with QA tools, reporting platforms, and process improvement frameworks

Key Skills

Education

Bachelor's degree