Description

You will own quality assurance assessments, control testing, and performance metric analysis to ensure compliance and service delivery standards.

This role is on-site.

Responsibilities

• Conduct quality assurance assessments and control testing to ensure accuracy and adherence to defined standards.
• Monitor performance metrics and analyze trends to identify risks, gaps, and opportunities for process improvement.
• Analyze QA results and customer data to generate actionable insights, reports, and dashboards.
• Provide structured feedback and coaching to team members to enhance performance and maintain accountability.
• Collaborate with cross-functional teams to implement continuous improvements and ensure regulatory compliance.

Required Skills

• 5–10 years of experience in Quality Assurance, manual testing, or operations roles.
• Strong expertise in manual testing methodologies and test case design.
• Proficiency with defect tracking tools: JIRA, ALM, Azure DevOps.
• Proven experience in data analysis and reporting using Advanced Excel.
• Knowledge of quality frameworks, audit processes, and compliance standards.
• Bachelor’s degree in Computer Science, Information Technology, Business, Finance, or a related field.

Preferred Skills

• Experience supporting audits and escalating potential control gaps or risks.

Key Skills

Education

Any Graduate