Description

You will conduct quality assurance assessments, monitor performance metrics, and drive continuous improvement across operations.

This role is on-site.

Responsibilities

• Conduct QA control testing and evaluate transactions for accuracy and compliance.
• Monitor individual and team performance metrics to identify process gaps and risks.
• Provide structured feedback and partner with managers to deliver coaching sessions.
• Analyze customer data and QA results to prepare actionable insights and dashboards.
• Collaborate with cross-functional teams to implement process improvements and update SOPs.

Required Skills

• 5-10 years of experience in Manual Testing, Quality Assurance, or Risk Control.
• Strong proficiency in manual testing methodologies and creating test cases.
• Experience with defect tracking and test management tools: JIRA, ALM, or Azure DevOps.
• Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis.
• Understanding of SDLC and Agile methodologies.
• Ability to analyze requirements and maintain detailed documentation and audit trails.
• Experience with QA tools, dashboards, or reporting platforms.

Preferred Skills

• Experience in financial services, insurance, or pensions domains.
• Strong documentation and reporting skills.
• Understanding of quality frameworks, audit processes, and internal controls.

Bachelor’s degree in Computer Science, Information Technology, Business, Finance, Analytics, or related field.

Key Skills

Education

Bachelor's degree