Description

Key Responsibilities

1. Performance Test Strategy & Planning

• Define and maintain the overall performance test strategy, scope, approach, schedule, entry/exit criteria, risks, dependencies, and quality gates.
• Identify business-critical IFS Cloud Work Order transactions, workflows, integrations, and interfaces to be included in performance testing.
• Define the appropriate test types, including baseline, load, peak-load, scalability, stress and endurance/soak testing, where applicable.
• Ensure the performance test approach remains aligned with agreed SOW scope and manage potential scope changes through appropriate governance.

2. NFR & Workload Model Definition

• Facilitate workshops with customer business and technical stakeholders to define measurable performance NFRs and acceptance criteria.
• Translate business volumes and expected production usage patterns into realistic performance workload models.
• Define concurrent users, transaction mix, transaction rates, think times, ramp-up/ramp-down patterns, test duration and peak/surge scenarios.
• Establish response-time, throughput, scalability, stability and resource-utilization objectives for critical business transactions.

3. Performance Test Design & Tool Leadership

• Provide technical leadership for performance testing using OpenText LoadRunner / Professional Performance Engineering.
• Review and approve performance test scenarios, scripts, test data requirements, parameterization, correlation and workload configurations.
• Guide the offshore engineer in script development, debugging, execution and maintenance.
• Validate that scripts accurately represent agreed IFS business journeys and integration flows.
• Evaluate API/service-level performance testing opportunities where complementary tools such as Grafana k6 may provide value for continuous performance engineering.

4. Test Execution & Environment Readiness

• Coordinate performance environment, application, integration, monitoring and test-data readiness with customer technical teams.
• Establish execution readiness checkpoints before major performance test cycles.
• Lead baseline, load, peak-load, scalability and other agreed performance test executions.
• Ensure tests are performed under controlled, repeatable, and production-representative conditions.
• Coordinate timely resolution of environment, data, script, access and monitoring dependencies impacting execution.

5. Monitoring, Analysis & Bottleneck Identification

• Correlate LoadRunner transaction results with IFS application, integration, database and infrastructure metrics, including CPU, memory, I/O and other relevant platform indicators.
• Analyze response times, throughput, errors, resource utilization, scalability trends and system behavior under increasing load.
• Lead performance bottleneck identification and preliminary root-cause analysis.
• Coordinate triage sessions involving application, architecture, database, infrastructure, integration and other technical SMEs.
• Recommend targeted remediation or optimization opportunities and validate improvements through retesting.

6. Stakeholder Management & Governance

• Act as the primary onshore performance-testing interface for customer stakeholders.
• Lead performance test planning, status, defect triage, risk review and results-analysis discussions.
• Communicate performance risks, dependencies, blockers, assumptions and decisions clearly to technical and program leadership.
• Coordinate effectively with the Offshore Performance Test Engineer to ensure continuity between onshore stakeholder engagement and offshore engineering execution.
• Escalate critical performance risks and dependencies early to enable timely resolution.

7. Reporting & Production Readiness

• Review and approve performance test execution reports and results.
• Maintain clear traceability between NFRs, workloads, test scenarios, execution results and identified defects/risks.
• Prepare executive-level performance summaries covering test outcomes, bottlenecks, risks, recommendations and outstanding concerns.
• Lead final NFR validation and performance test closure.
• Provide evidence-based release-readiness and Go/No-Go recommendations to help minimize production performance risk.

Required Technical Skills

• 8+ years of experience in performance testing/performance engineering, with significant experience leading enterprise performance test engagements.
• Strong hands-on expertise with OpenText LoadRunner / Professional Performance Engineering, including VuGen scripting, Controller/scenario design and Analysis.
• Strong understanding of workload modelling, concurrency, throughput, transaction response times, percentile analysis and performance SLA/NFR validation.
• Experience with enterprise ERP/cloud applications, preferably IFS Cloud, IFS Applications, SAP, Oracle ERP, ServiceNow or comparable platforms.
• Experience testing HTTP/HTTPS, REST APIs, web services and enterprise integrations.
• Good understanding of database, middleware, application-server and infrastructure performance concepts.
• Experience analyzing CPU, memory, disk/I/O, database, application and integration monitoring metrics.
• Experience with performance bottleneck analysis, defect triage and root-cause-analysis techniques.
• Exposure to Grafana, k6, Dynatrace, AppDynamics, Azure Monitor, Splunk or equivalent observability/APM platforms is desirable.
• Experience integrating performance testing into CI/CD pipelines is desirable.

Leadership & Customer-Facing Skills

• Strong customer-facing communication and stakeholder-management capability.
• Ability to translate business requirements and production usage patterns into measurable performance engineering objectives.
• Ability to facilitate NFR, workload-modelling and technical-analysis workshops with business and technology stakeholders.
• Strong analytical and troubleshooting skills with the ability to interpret performance results across multiple technology layers.
• Ability to lead geographically distributed onshore/offshore teams.
• Strong documentation, presentation and executive-level reporting capability.
• Ability to clearly articulate technical performance risks and translate them into business/release impact.

Key Deliverables

• Performance Test Strategy and Plan
• NFR and Performance Acceptance Criteria
• Production-Representative Workload Model
• Performance Test Scenarios and Execution Plan
• Script Readiness and Quality Reviews
• Baseline, Load, Peak-Load and Scalability Test Results
• Performance Bottleneck and Risk Analysis
• Defect/RCA and Retest Tracking
• Performance Optimization Recommendations
• Performance Test Completion Report
• NFR Validation and Release-Readiness Recommendation
• Final Performance Test Summary / Sign-Off Report

Key Skills

Education

Bachelor's degree