Description

You own platform administration and technical support for enterprise systems.

Responsibilities

• Serve as the highest point of escalation for complex customer issues involving Big Query.
• Develop and implement improved support processes, including incident response and root cause analysis.
• Maintain technical liaison relationships between customers and engineering teams.
• Gather customer feedback to inform product development and improve user experience.
• Define and monitor key support performance metrics, such as resolution time.

Required Skills

• 10+ years of experience in a Platform Admin role.
• In-depth, hands-on expertise with GCP and Big Query, including SQL queries and data modeling.
• Strong knowledge of GCP services like Dataflow, Cloud Storage, and Pub/Sub.
• Proficiency with Power BI and Collibra.
• Proven ability to troubleshoot and resolve complex technical issues under pressure.
• Excellent verbal and written communication skills for stakeholder interaction.

Key Skills

Education

Any Gradute