Description

You will manage and maintain the Google Contact Center AI Platform (CCAIP) infrastructure and GCP environments.

Responsibilities

• Manage and maintain CCAIP infrastructure, including configuration, reporting, and core feature functionality.
• Configure cloud-based resources, monitor performance, and troubleshoot platform issues.
• Administer GCP infrastructure, including networking, security, access control, and compliance requirements.
• Orchestrate the integration of telephony and digital chat systems to ensure stable communication infrastructure.
• Participate in off-hours production incident response to resolve critical issues.

Required Skills

• 5+ years of experience managing production environments at scale in cloud settings.
• Hands-on experience with CCAIP infrastructure and GCP infrastructure.
• Proficiency in troubleshooting platform and cloud-related issues.
• Experience with APIs, integrations, and automation tools.
• Background in Conversational AI, telecommunications, networking, or contact centers.
• Ability to integrate GCP services with existing systems and applications.
• BE/BTech degree.

Preferred Skills

• CCAIP certification.
• Cloud certification.

Key Skills

Education

BE/BTech