Description

Key Responsibilities

Provide ServiceNow architecture and solution design guidance to customers and partners.

Define platform roadmaps and recommend the right sequencing of workflow/capability adoption.

Advise on data architecture, integrations, and platform data models.

Guide customers on Now Assist, AI Agents, and ServiceNow AI capabilities.

Lead technical governance and establish practices to maintain long-term platform health.

Assess platform health across performance, security, maintainability, upgradeability, and user experience.

Identify technical debt and develop prioritized remediation plans.

Proactively identify architectural, technical, and platform risks and drive mitigation.

Facilitate architectural reviews, working sessions, and executive-level customer discussions.

Build strong relationships across technical and business stakeholders.

Collaborate with internal ServiceNow teams and architecture resources to deliver consistent customer guidance.

Develop and share architecture frameworks, best practices, and accelerators.

Required Skills

Strong ServiceNow platform architecture experience.

Proven experience providing architecture advisory/consulting to enterprise customers.

Expertise in ServiceNow data architecture, integrations, and platform data models.

Strong understanding of platform health, technical governance, technical debt, and remediation.

Experience with ServiceNow AI / Now Assist / AI Agents.

Strong risk management and enterprise architecture skills.

Excellent customer-facing, presentation, communication, and stakeholder management abilities.

Ability to engage with both technical teams and executive stakeholders

Key Skills

Education

Bachelor's degree