Description

You will define ServiceNow architecture, guide solution design, and ensure long-term platform health for enterprise customers.

This role is remote.

Responsibilities

• Provide ServiceNow architecture and solution design guidance to customers and partners.
• Define platform roadmaps and recommend the sequencing of workflow and capability adoption.
• Lead technical governance, architectural reviews, and executive-level discussions to maintain platform health.
• Assess performance, security, and maintainability, identifying technical debt and driving remediation plans.
• Advise on data architecture, integrations, and ServiceNow AI capabilities including Now Assist.

Required Skills

• Strong ServiceNow platform architecture experience with 5+ years in the field.
• Proven experience providing architecture advisory or consulting to enterprise customers.
• Expertise in ServiceNow data architecture, integrations, and platform data models.
• Deep understanding of platform health, technical governance, and technical debt remediation.
• Experience with ServiceNow AI, Now Assist, and AI Agents.
• Strong risk management and enterprise architecture skills.
• Excellent customer-facing communication and stakeholder management abilities.

Preferred Skills

• Bachelor's degree in Computer Science or related field.
• Ability to build frameworks, best practices, and accelerators for internal and external use.

Key Skills

Education

Bachelor's degree