Description

Key Skills: Windows Support, Data Center, Azure, SQL, .NET, SSIS, Documentation., Monitoring, RCA, Troubleshooting

Roles and Responsibilities:

• Provide support for Azure VM-hosted .NET applications, SQL databases, SSIS jobs, and Windows services.
• Investigate, diagnose, and resolve application and system issues to restore services within defined timelines.
• Monitor application performance, server health, and alert systems to ensure high availability and operational stability.
• Perform root-cause analysis (RCA) for recurring incidents and implement preventive and corrective measures.
• Support application deployment activities including code migrations, configuration updates, and software releases.
• Maintain accurate and up-to-date documentation for support procedures, known errors, troubleshooting guides, and resolution steps.
• Collaborate with development, QA, infrastructure, and business teams to resolve complex bugs and production incidents.
• Participate in incident management, escalation handling, and operational support activities.
• Assist in improving system reliability, monitoring standards, and support processes across enterprise applications.
• Provide timely communication and updates to stakeholders regarding issue status, resolutions, and service impacts.

Skills Required:

• Hands-on experience supporting .NET applications, SQL Server, and SSIS-based environments.
• Good understanding of Azure virtual machines, Windows Server support, and data center operations.
• Experience troubleshooting enterprise application and infrastructure-related issues.
• Familiarity with monitoring tools, server health checks, and operational alert systems.
• Knowledge of incident management, root-cause analysis (RCA), and production support processes.
• Understanding of application deployment activities, configuration management, and release coordination.
• Good documentation and communication skills for operational and support activities.
• Strong analytical thinking and problem-solving capabilities.
• Ability to work in rotational shifts and participate in on-call support activities.
• Experience collaborating with cross-functional technical and business teams.

Education: Any Graduation / Any Post Graduation

Key Skills

Education

Any Graduate