Description

You will act as a ServiceNow Authority and Business Process Architect to bridge business objectives with platform capabilities.

Responsibilities

• Optimize business processes to align with product capabilities and deliver streamlined workflows.
• Enhance the service catalog and develop impactful performance indicator models.
• Implement no/low code automation strategies and innovative reporting and analytics solutions.
• Collaborate with engineering and UX teams to refine and implement user-centric solutions.
• Integrate ServiceNow seamlessly into the wider technology landscape while guiding process owners on technical and functional standards.

Required Skills

• 8+ years of hands-on experience in ServiceNow development.
• Deep understanding of ServiceNow architecture and modules.
• Expertise in workflow optimization and no/low code automation.
• Proficiency with IT Service Management (ITSM) software.
• Experience with Python scripting.
• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
• Strong ability to articulate complex processes in a clear and collaborative manner.

Preferred Skills

• Subject Matter Expert in business process architecture within ServiceNow.
• ServiceNow Developer and Implementation Specialist certifications.

Key Skills

Education

Bachelor’s Degree