Description

Key Responsibilities: •                 Support the day-to-day operations of RMN platforms and integrations •                 Troubleshoot and resolve platform, API, and data-related issues •                 Partner with Product, Engineering, Marketing Operations, and vendors to resolve production incidents •                 Support releases, testing, operational readiness, and post-launch activities •                 Monitor platform health and identify opportunities to improve reliability •                 Create documentation, runbooks, and automation to reduce recurring issues Basic Qualifications: •                 Bachelor's degree in a related field or equivalent practical experience •                 3+ years of experience in platform engineering, software engineering, technical operations, production support •                 5+ years of experience managing production incidents, escalations, and root cause analysis •                 2+ years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows •                 2+ years of experience utilizing enterprise ticketing platforms (e.g., Jira, ServiceNow) •                 2+ years of experience supporting service operations, including SLA and KPI management Preferred Qualifications: •                 3+ years of experience in operations, reliability, or support engineering functions •                 Experience supporting Retail Media, AdTech, MarTech, Salesforce, or advertising platforms •                 Experience managing large integrated platform environments and vendor relationships •                 Experience improving operations through automation and self-service capabilities •                 Strong collaboration and stakeholder management skills •                 Experience with APIs, integration troubleshooting, SQL, data analysis, observability, monitoring, or logging platforms

Key Skills

Education

Bachelor's degree