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Platform Operations Support Engineer

Openkyber

 

San Leandro, CA, USA

Posted On: 30+ days ago
Experience: 7+ years
Availability: Onsite
Openings: 1
Category: Operations Support Engineer
Tenure: No Preference/Any
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Description

Own production support for web server-based applications, ensuring stability and rapid issue resolution.

This role is hybrid.

Responsibilities

  • Provide production and pre-production support for Java-based microservices.
  • Troubleshoot complex issues using logs, metrics, and system behavior analysis.
  • Conduct Root Cause Analysis (RCA) and drive issue resolution to prevent recurrence.
  • Participate in on-call rotations and manage incident response via PagerDuty.

Required Skills

  • 7+ years supporting web server-based applications.
  • Strong understanding of Java, Spring Boot, and Microservices architecture.
  • Hands-on experience with RESTful APIs, Oracle Database, and MongoDB.
  • Proficiency with monitoring tools: Splunk, AppDynamics, and Grafana.
  • Familiarity with production support processes, incident management, and problem management.
  • Strong problem-solving and analytical skills.

Preferred Skills

  • Exposure to AI-assisted tools like GitHub Copilot or Devin AI.
  • Knowledge of DevOps and platform engineering practices.
  • Experience in enterprise-scale environments.

Education

Any Graduate

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