Description

You architect solutions to meet complex business needs and design infrastructure alignment within the CSDM framework.

Responsibilities

• Design and implement ServiceNow ITSM/ITOM Discovery and CMDB solutions matching business requirements and industry best practices.
• Partner with process owners to define capture requirements, perform gap analysis, and develop technical specifications.
• Develop and maintain configuration models for services, assets, applications, and infrastructure.
• Evaluate enhancement/customization requests, provide design recommendations, and document technical requirements.

Required Skills

• 5+ years of professional experience.
• Experience with CMDB principles.
• Familiarity with CSDM frameworks.
• Designing and implementing ServiceNow ITSM/ITOM solutions.
• Defining configuration data capture processes.
• Performing gap analysis and technical specification development.
• Understanding of configuration modeling for CIs.

Key Skills

Education

Any Gradute