Description

You will manage application stability and minimize downtime through 24x7 proactive incident management and technical troubleshooting.

Responsibilities

• Lead incident resolution and triage calls as the Call Leader to ensure rapid service restoration.
• Perform environment health checks and troubleshoot technical issues using diagnostic tools.
• Document detailed triage notes, impact analyses, and post-incident reports for stakeholders.
• Identify production failures and manage the creation of incident and problem tickets.
• Develop and maintain administrative, operational, and technical policies and procedures.

Required Skills

• 10+ years of experience in application support or incident management.
• Proficiency with Splunk, Dynatrace, and Netcool.
• Experience with Linux environments.
• Strong technical troubleshooting and impact analysis capabilities.
• Ability to write clear, concise executive summaries and stakeholder communications.
• Structured approach to incident triage and problem-solving.
• Experience managing incident lifecycles and escalation processes.
• Ability to maintain data integrity within incident management tools.

Key Skills

Education

Any Gradute