Description

You will triage and resolve user-reported issues for Drive, Docs, Calendar, Meet, and Chat, focusing on authentication, sharing, access, and sync failures.

This role is on-site.

Responsibilities

• Investigate SSO-related problems using SAML and HTTP request/response behavior to identify root causes.
• Perform web troubleshooting using HAR analysis to validate client-server interactions and reproduce failures.
• Apply networking fundamentals (DNS, TCP/IP, TLS/SSL) to diagnose connectivity, security, and transport-related issues.
• Document findings and resolution steps in support knowledge bases and provide concise communication to stakeholders.

Required Skills

• 5+ years of relevant experience in technical support or platform operations.
• Hands-on support experience with Drive, Docs, Calendar, Meet, and Chat.
• Proficiency in SSO troubleshooting using SAML and HTTP.
• Ability to analyze authentication, sharing, access, and sync issues.
• Experience with OAuth and HAR analysis for client-side and network troubleshooting.
• Strong understanding of DNS, TCP/IP, and TLS/SSL fundamentals.
• Familiarity with DOS and DMEE.

Preferred Skills

• Gap Analysis skills.
• Security troubleshooting experience.

Referral Bonus: ₹50,000

Key Skills

Education

Any Graduate