Description

You will manage the lifecycle of work orders through monitoring, assignment, and end-to-end coordination.

Responsibilities

• Monitor and react to work orders within eMaintech and other customer ticketing systems.
• Assign work orders to field engineers, TOC2, or TOC3 as required.
• Coordinate parts ordering, tracking, and logistics updates for customers.
• Manage Labor on Demand (LOD) work orders by opening vendor tickets and coordinating site visits.
• Maintain accurate, timestamped records in eMaintech and follow TOC guidelines for email tracking.
• Identify process inefficiencies and implement solutions to prevent service escalations.

Required Skills

• 4+ years of experience in work order management or similar roles.
• Proficiency with ticketing systems and eMaintech.
• Experience managing work order lifecycles from opening to completion.
• Strong communication skills for coordinating with customers, vendors, and subcontractors.
• Ability to manage logistics information and tracking updates.
• Experience using Microsoft Outlook for professional communication.
• Any Graduate degree.

Key Skills

Education

Any Graduate