Description

You will manage the end-to-end lifecycle of work orders, ensuring seamless coordination between field teams, vendors, and customers.

Responsibilities

• Monitor and react to incoming work orders within eMaintech and external customer ticketing systems.
• Assign work orders to field engineers, TOC2, or TOC3 based on resource availability and priority.
• Coordinate parts ordering, track logistics, and provide status updates to customers.
• Manage Labor on Demand (LOD) work orders by opening vendor tickets and scheduling site visits.
• Identify process inefficiencies and implement solutions to prevent service escalations.

Required Skills

• 4+ years of experience in work order management or similar operational roles.
• Proficiency with ticketing systems, specifically eMaintech.
• Experience managing work order lifecycles from opening to final completion.
• Strong communication skills for coordinating with customers, vendors, and subcontractors.
• Ability to manage logistics information and provide accurate tracking updates.
• Proficiency in Microsoft Outlook for professional email communication.
• Any Graduate degree.

Key Skills

Education

Any Graduate