Description

Key Responsibilities

Power Platform Administration

• Administer and maintain Power Platform environments across development, testing, and production.
• Configure and manage environments, Dataverse, security roles, data policies, capacity, and platform settings.
• Monitor platform health, performance, usage, licensing, and capacity utilization.
• Manage environment lifecycle activities, including provisioning, configuration, backup, recovery, and upgrades.
• Implement and maintain governance standards, policies, and best practices for Power Platform solutions.
• Configure and manage Data Loss Prevention (DLP) policies and security controls.
• Support tenant-wide Power Platform administration and compliance requirements.
• Develop operational procedures and maintain platform documentation.

Application Lifecycle Management (ALM)

• Administer and support solution deployment processes across environments.
• Configure, maintain, and troubleshoot ALM pipelines and deployment automation.
• Support source control, release management, and environment promotion activities.
• Assist development teams in troubleshooting deployment, dependency, and configuration issues.
• Ensure adherence to organizational standards for solution packaging and releases.

Security and Governance

• Manage security roles, permissions, sharing models, and access control within Dataverse and Dynamics 365.
• Review and enforce governance standards for applications, flows, custom connectors, and integrations.
• Conduct platform audits and ensure compliance with security and operational requirements.
• Collaborate with security and infrastructure teams to address risks and vulnerabilities.

User Community Support

• Serve as a primary escalation point for Power Platform and Dynamics 365 support issues.
• Troubleshoot application, flow, environment, integration, and security-related problems.
• Provide technical guidance and support to business users and citizen developers.
• Create and maintain knowledge articles, training materials, and support documentation.
• Facilitate user adoption through training sessions, office hours, and community engagement activities.
• Assist users with solution design reviews and promote development best practices.

Citizen Developer Enablement

• Mentor and support citizen developers building Power Apps, Power Automate flows, and Dataverse solutions.
• Review applications and automations for maintainability, security, and compliance.
• Provide guidance on architecture, performance optimization, and troubleshooting.
• Promote reusable patterns, components, and governance standards.

Dynamics 365 Administration and Support

• Install, configure, and maintain Dynamics 365 applications and related components.
• Troubleshoot Dynamics 365 functionality, integrations, security, and performance issues.
• Support configuration changes, upgrades, and application enhancements.
• Collaborate with business stakeholders to resolve functional and technical challenges.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 3+ years of experience administering Microsoft Power Platform environments.
• Experience with:
  • Power Apps (Canvas and Model-Driven Apps)
  • Power Automate
  • Dataverse
  • Power Platform governance and security
• Experience configuring and supporting ALM processes and deployment pipelines.
• Experience administering and supporting Dynamics 365 applications.
• Strong troubleshooting and problem-solving skills.
• Knowledge of environment management, security roles, permissions, and access control.
• Experience with platform monitoring, reporting, and operational support.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to both technical and non-technical audiences.

Preferred Qualifications

• Experience with Power Platform Center of Excellence (CoE) Starter Kit.
• Familiarity with Microsoft Entra ID, Azure services, and Microsoft 365 administration.
• Experience with PowerShell and Power Platform administration scripting.
• Experience with solution architecture and enterprise application governance.
• Knowledge of API integrations, custom connectors, and enterprise data sources.
• Microsoft Power Platform and/or Dynamics 365 certifications.

Key Competencies

• Strong customer service orientation
• Excellent written and verbal communication
• Analytical problem solving
• Technical troubleshooting
• Collaboration and relationship building
• Documentation and knowledge sharing
• Attention to detail
• Continuous learning mindset

Key Skills

Education

Bachelor's degree