Description

You will develop and maintain solutions using the Power Platform and Dynamics 365.

Responsibilities

• Guide requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support for D365 and Power Platform solutions.
• Serve as the subject matter expert and primary contact for all D365 development efforts and related issues.
• Develop and disseminate technical documentation, including requirements, recommendations, and technical analysis.
• Prepare mockups and prototypes to propose solutions that meet specific business needs.
• Liaise between internal teams and customer agencies for issue logging, tracking, and resolution.

Required Skills

• 5+ years of professional experience developing with Power Platform and Microsoft Dynamics 365.
• Expertise in Dynamics 365 Customer Engagement (Customer Service) and Power Apps/Power Automate development.
• Demonstrated experience working within a Microsoft GCC tenant.
• Proficiency in building custom connectors, Azure Functions, and implementing API integrations.
• Experience with solution management (managed/unmanaged) and environment variables.
• Knowledge of role-based security configuration in both Power Platform and D365.
• Familiarity with DevOps tools, specifically Azure DevOps and GitHub Actions.
• Experience with D365 Customer Service, Field Service, or Sales modules.
• Bachelor's degree required.

Key Skills

Education

Bachelor's degree