Description

You will lead functional delivery and resource management for ServiceNow service modules.

This role is on-site.

Responsibilities

• Manage functional delivery to the ServiceNow user community.
• Own resource planning, demand management, and workload prioritization.
• Collaborate with process leads on portfolios and demand plans for services and enhancements.
• Manage IT services stakeholders, focusing on technical integration and application interfaces.
• Develop team members through guidance, feedback, and mentorship.

Required Skills

• 6+ years of experience with the ServiceNow platform.
• Deep practical knowledge of ITSM and ITOM.
• Hands-on experience with Asset Management, CMDB, and SAM Pro.
• Strong understanding of ITILv3 or ITILv4 frameworks.
• Proven experience managing staff, budgets, and resource estimation timelines.
• Ability to analyze business requirements and define detailed action plans.
• Strong negotiation, management, and stakeholder communication skills.
• Capacity to work in a virtual environment across multiple time zones.

Preferred Skills

• Practical knowledge of ITBM, CSM, and FSM.

Key Skills

Education

ANY GRADUATE