Description

You serve as the technical advisor bridging customer needs with effective solution architectures.

Responsibilities

• Lead technical presentations, product demonstrations, and business discussions to drive new sales.
• Evaluate technical feasibility of sales opportunities and RFP responses to ensure contractual obligations are met.
• Scope and build proofs of concept to confirm solution performance within customer environments.
• Develop detailed solution design documentation to facilitate smooth transition from pre-sales to implementation.
• Build and maintain demo environments for internal use and partner enablement.

Required Skills

• 12+ years of experience in technical sales or pre-sales engineering.
• Deep knowledge of contact center practices including Workforce Optimization, Interaction Analytics, and Conversation AI.
• Expertise in omnichannel routing, ACD, Dialer, and IVR technologies.
• Proficiency with CCaaS, SIP telephony, SIP trunk, and WebRTC.
• Hands-on experience with JavaScript, Python, and REST APIs.
• Understanding of Digital self-service, messaging, and social media platforms.
• Experience with Voice of the Customer (VoC) applications.
• Strong technical presentation and written communication skills.
• Bachelor’s Degree.

Key Skills

Education

Bachelor’s Degree